Reāl has a 100% satisfaction guarantee. Meaning, if at any time you are not happy with the product you received we will replace or refund the item, purchased from us, completely. There is no time limit or other restrictions. Returns should include a detailed letter outlining desired outcome and should be sent to 7742 Spalding Dr. #471, Norcross, GA 30092.
To complete your return/exchange, we require a receipt or proof of purchase and a return authorization. We require the return authorization so as to ensure your return is received and handled timely. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of our decision to replace or refund. If you are issued a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
*Reāl reserves the right to b the sole determinant if we will offer an exchange or choose to refund.